Who we are

ISLA - Your Service Leaders Network

ISLA organizes conferences and other events where service and logistics professionals find the perfect opportunity for meeting, learning, sharing, and networking

ISLA at a glance

We are an international network of professionals with focus on Customer Service, Lifecycle Solutions, and Service Logistics in the digital age. As Your Service Leaders Network, we are dedicated to nothing but networking, sharing ideas, and learning. ISLA is Europe’s best forum for the exchange among senior managers in service and parts intensive businesses. With a membership base primarily made of leading Original Equipment Manufacturers (OEMs), it is independent and not commercially driven: Always striving to deliver 100% networking, exchange of experience, and opportunities to learn from one another. At meetings and conferences without distraction from sales pitches and marketing stands.

Membership advantages

Notes on a board
Members-only events
Opportunity to join a free Service Leaders Circle with 8–12 senior managers from non-competing companies that allows an extensive exchange of ideas and views — in a unique atmosphere of mutual trust
Engaged people
Reduced attendance fees
Participants from a corporate member pay only a reduced price for attending a fee-based ISLA event (e.g. Service Leaders Summit). The discount which is significant depends on the event format.
Executives having a conversation
Contacts
Active assistance in connecting you with peers from other companies/industries who are dealing with the same issues in striving for operational excellence and developing the service business
Person taking notes
Knowledge
Full access to information on ISLA’s website which provides a collection of online recources, namely a triple-digit number of presentations made by industry speakers at past ISLA events.

Executive Board and Management

Alisha McCartney
Vice President Aftermarket Solutions
Caterpillar
Dr. Bernd Garbe
President KSB SupremeServ
KSB
Mathias Lentfer
Vice President After Sales
Jungheinrich
Oliver Bendig
Partner
Monitor Deloitte
Peter Rudzio
Managing Director Service
CLAAS
Simon Roberts
Senior Vice President Services
ATS Automation
Stephan März
Former Head of Services at Bobst Group and GF Machining Solutions
Ulf Nitz
Association Coordinator
ISLA

Apply for membership

If you are interested in becoming an ISLA member, please fill the form below to start the admission procedure. We will get back to you with the membership details and an official application form.

The small print

ISLA was founded in Munich in 2003 and is a registered association under German law (eingetragener Verein). If you are interested in the legal basis of ISLA’s work, please check out our statutes.

Our members

Carousel Logistics
Plasser & Theurer
CLAAS
Katoen Natie
Siemens Healthineers
STIHL
GF Machining Solutions
Philips
LEMKEN
Festo
Tecan
Gerhard Schubert
DAF Trucks
Liebherr
time:matters
GEA
Neovia Logistics
WEINIG
TK Elevator
RATIONAL
HAVER & BOECKER
ABB
Bühler
Wärtsilä
Linde Material Handling
Kverneland Group
Applied Materials
Schindler
BOMAG
Viessmann
KraussMaffei
Alfen
Gorenje
Caterpillar
Crown
Palfinger
Hellmann
Dürr Group
Burckhardt Compression
KSB
KARL STORZ
Komax
DMG MORI
Heidelberg
Jungheinrich
Bystronic
ATS Automation
Arvato Supply Chain Solutions
Manitou Group
Normet
Syncron
Nordex
Hitachi Zosen Inova
Rosenbauer
Koenig & Bauer