Austrian Service Champions Focus Day

An event hosted by Rosenbauer
 Date:
September 28, 2022
 Date:
September 28, 2022
,
9:00 am
 Date:
 Location:
Leonding (Austria)
Austria is the home of world-leading manufacturers which sell high-end machinery and equipment globally. But cutting-egde technology and product innovation are not enough to stay ahead of the pack. An excellent customer support, added-value services, and new digital solutions make all the difference. At this Focus Day, leading Austrian OEMs shared their journey to best-in-class service and how they leverage the service business. The event was hosted by ISLA’s corporate member Rosenbauer at the company’s Plant II production site in Leonding near Linz (Upper Austria).

Circle Members / Attending Companies

Presenting companies

Rosenbauer
ANDRITZ
ENGEL
INNIO
Palfinger
Monitor Deloitte
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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Balthasar Gwechenberger
Balthasar Gwechenberger
Vice President Global Service
Palfinger
Alexander Kainer
Alexander Kainer
Managing Partner
Deloitte Consulting Austria
Christina Matejka
Christina Matejka
Head of Smart Service
ANDRITZ
Harald Wegerer
Harald Wegerer
Vice President Customer Service Division
ENGEL
Martin Wendel
Martin Wendel
Vice President Global Service
INNIO
David Windhager
David Windhager
Senior Vice President Customer Service & Digital Solutions
Rosenbauer
Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Stephan März
Stephan März
Former Head of Services at Bobst Group and GF Machining Solutions
Cooperation partner

The Austrian Service Champions Focus Day is organized in cooperation with ISLA’s corporate member Rosenbauer. The event will take place at the company’s Plant II production site in Leonding near Linz (Upper Austria). Rosenbauer is the world’s leading manufacturer of systems for firefighting and disaster protection. For more than 150 years, the name has stood for significant innovations and ground-breaking technology in the manufacture of firefighting vehicles and extinguishing systems in accordance with European and US standards. Rosenbauer offers firefighters a full range of municipal extinguishing vehicles, aerial ladders, hydraulic platforms, airport vehicles, industrial vehicles, specialty vehicles, extinguishing systems, firefighting equipment, stationary extinguishing systems and solutions for vehicle management and operations management in the area of telematics. Rosenbauer provides maintenance, customer service and refurbishment through its service network in over 100 countries.

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Agenda

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Participating companies

The event was attended by companies from various industries, including:
Companies from various industries have registered for attendance so far, including:
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Presentations

ANDRITZ
Christina Matejka
Closing the gap between concept and commercialization of Smart Services — Lessons learned from our group-wide spare parts catalogue project
Deloitte Consulting Austria
Clemens Huber
Austria — The home of world leading manufacturers (as long as the stay ahead of the game with excellent and innovative services)
ENGEL
Harald Wegerer
Do we need Digitalization, or does Digitalization need us?
Palfinger
Balthasar Gwechenberger
Managing the complexity of the service business and maximizing customer satisfaction together with a global partner network
Rosenbauer
David Windhager
Why traditional manufacturers need to become solution providers — How we develop our organization in a way that we sell solutions to our customers’ problems
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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

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Our members

Linde Material Handling
Manitou Group
Crown
Burckhardt Compression
KraussMaffei
Festo
Carousel Logistics
Viessmann
RATIONAL
Heidelberg
Katoen Natie
time:matters
Tecan
KSB
Nordex
DAF Trucks
Gerhard Schubert
Bystronic
Syncron
GF Machining Solutions
Gorenje
Alfen
Jungheinrich
Hitachi Zosen Inova
Liebherr
STIHL
Rosenbauer
WEINIG
TK Elevator
ATS Automation
Siemens Healthineers
Arvato Supply Chain Solutions
BOMAG
ABB
Normet
Kverneland Group
HAVER & BOECKER
Neovia Logistics
Hellmann
Komax
LEMKEN
Dürr Group
CLAAS
Plasser & Theurer
KARL STORZ
Palfinger
Schindler
Bühler
DMG MORI
Applied Materials
Koenig & Bauer
Caterpillar
Philips
Wärtsilä
GEA